caipiaoPrivacy Policy

This page describes what data we collect when you use caipiao and how we keep that information protected. We understand that your privacy matters, and we're committed to handling your personal information transparently and securely. Our privacy policy applies to all caipiao users accessing our platform via Android APK, iOS browser, or desktop, regardless of whether you are in Jakarta, Surabaya, Bandung, Medan, or other supported jurisdictions.

We at caipiao collect only the information necessary to operate our platform, verify your identity, process your payments, and provide customer support. We do not sell your data to third parties for marketing. We use your information only as outlined in this policy, and we allow you to request access to, correct, or delete your personal data subject to legal and operational requirements.

Our privacy commitments align with standard data protection practices. We encrypt sensitive data, use secure payment gateways, and limit access to your information to our authorized personnel. If you have questions about how we handle your data, contact our support team via in-app chat, email, or phone during business hours in English or Indonesian.

What data we collect on caipiao

When you register a caipiao account, we collect your email address or phone number and create a password. We ask for your full name, date of birth, and national ID number during KYC verification. We also request photo verification—a clear image of your national ID and a selfie—to confirm your identity. This information is necessary to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.

We collect transaction data when you deposit or withdraw funds. Our caipiao platform records the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, timestamp, and confirmation status. We also collect your game activity—which tables or games you play, your wagers, results, and timestamps. This information helps us detect fraud, resolve disputes, and maintain accurate account records.

On your mobile device, we collect standard device data such as your device type (Android or iOS), app version, IP address, and general location (country or region level, not street-level precision). We also collect data about your interaction with our platform—page views, button clicks, and session duration—to improve our service and identify technical issues.

How we use your data on caipiao

We use your personal data primarily to operate the caipiao platform and manage your account. Your email or phone number allows us to send you login links, password reset instructions, and account notifications. Your KYC documents and identity information enable us to verify your age and eligibility, comply with regulations, and prevent fraud.

Our caipiao payment processing depends on your deposit and withdrawal history. We use transaction data to track your account balance, settle game outcomes, detect unusual spending patterns, and respond to payment disputes. We also use your data to send you push notifications about table availability, game results, and account alerts if you enable notifications in your mobile app settings.

We analyze aggregated, anonymized data to improve our platform—for example, which games are most popular, where streaming quality issues occur, or how users navigate our interface. We do not use your individual data for targeted advertising or behavioral profiling outside caipiao.

Data processors and third parties

We at caipiao work with trusted third-party providers to deliver our services. Payment processors for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and virtual accounts at online payment, e-wallet, mobile banking, and local payment receive your payment information to process deposits and withdrawals. We share only the minimum data necessary—transaction amount, confirmation status, and payment method—with these providers.

Our cloud infrastructure provider may store our servers in locations outside Indonesia. Your personal data may be processed on servers physically located in other countries, though we encrypt sensitive information in transit. We require all processors to maintain the same data protection standards as caipiao and to use your data only as necessary to provide services to us.

We do not share your data with third parties for marketing, analytics, or advertising purposes. We may disclose your information if required by law—for example, if a government authority requests data as part of a legal investigation. We will notify you of such requests unless prohibited by law.

Our caipiao privacy commitment is simple: we collect only what is necessary, protect what we collect, and allow you to control your own data.

Your rights and data access on caipiao

You have the right to request access to your personal data held by caipiao. Submit a data access request through our support team via in-app chat, email, or phone. We will provide a copy of your data within a reasonable timeframe, typically one to two business days.

You may request correction of inaccurate data. For example, if your registered name is misspelled or your contact information is outdated, contact our support team and we will update your caipiao profile. You may also request deletion of your personal data, though we may retain certain information as required by law (e.g., for tax or AML compliance) or to resolve outstanding disputes.

We honor data-minimization requests where possible. If you disable push notifications in your mobile app settings, we will not collect location or device data for notifications. You can adjust your notification preferences within the caipiao app at any time.

Cookies and tracking on caipiao

Our caipiao website and mobile browser versions use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how you use our platform. Cookies are small files stored on your device that help us recognize you when you log in and prevent you from re-entering credentials.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for longer periods). You can disable cookies in your device settings, though doing so may limit caipiao's functionality. Our Android APK uses similar session-management technologies without relying on browser cookies.

We do not use cookies to track your activity across websites outside caipiao. Our tracking is limited to understanding how you use our platform so we can improve performance and security.

Data retention on caipiao

We retain your personal data as long as your caipiao account is active. After you close your account, we retain certain information (such as transaction history and identity documents) for a retention period required by law—typically three to seven years, depending on jurisdiction and record type. This retention is necessary for regulatory compliance, tax purposes, and dispute resolution.

We delete temporary data such as device tokens and session logs after they are no longer needed, typically within days to weeks. We destroy KYC documents according to our retention schedule and do not retain them longer than necessary.

Security measures on caipiao

We at caipiao employ standard security practices to protect your data. We use encryption (TLS/SSL) for data transmitted between your device and our servers. Your password is hashed and stored securely; we do not store passwords in plain text. Sensitive data such as payment details and identity documents are encrypted at rest.

Our caipiao infrastructure is protected by firewalls, intrusion detection systems, and regular security audits. We limit employee access to your data to authorized personnel who need it to perform their duties. We do not guarantee absolute security—no system is 100 percent secure—but we maintain reasonable safeguards against unauthorized access.

Contact and amendments

If you have privacy questions or concerns about how we handle your data on caipiao, contact our support team via in-app chat, email, or phone. We are available during standard business hours in English and Indonesian. We aim to respond to privacy inquiries within one to two business days.

We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes via email or in-app notification. Your continued use of caipiao after such notice constitutes your acceptance of the updated policy. We encourage you to review this page regularly to stay informed about how we protect your data.

Summary – Our privacy commitments on caipiao

We at caipiao collect personal data only as necessary to operate our platform, verify your identity, process payments, and provide support. Your data is encrypted, stored securely, and shared only with trusted processors necessary to deliver our services. We do not sell your data to third parties or use it for marketing outside caipiao.

You have the right to request access to, correct, or delete your personal data. We retain your information as long as your account is active and according to legal retention schedules after closure. Our security measures include encryption, access controls, and regular audits, though we acknowledge that no system is perfectly secure.

If you have privacy questions, contact our support team during business hours. We respond to data requests typically within one to two business days. We remain committed to handling your information transparently and protecting your privacy as you access caipiao's live-dealer tables, slot games, football markets, esports, and other entertainment options.